Use one module or all four. Each is configured around how your property already works.
Why the details matter
Guests remember how they were looked after.
A refilled coffee service, a room set before the first guest arrives, a concern noticed before checkout. Hospitality is built from many small moments, handled by many people across many shifts.
Hear it while it matters
A comment raised during an event or a stay can still be acted on. One found in an online review weeks later cannot.
Make standards the routine
Your standards already exist in binders, emails, and experienced staff. Put them where every shift can follow them.
Send requests where the work happens
When a guest asks for something, the request should reach the team that can deliver it, not wait at a front desk.
ServiceMav gives your team one quiet, connected way to listen, follow through, and respond.
Capabilities
Four modules, one guest experience.
Feedback, Checklists, Services, and Texting work on their own or together. Start with the one your operation needs most.
Feedback
Hear guests while the moment still matters.
Place a QR code or share a link wherever guests are: a table card at a reception, a room, a lobby, a poolside cabana. Feedback goes straight to the manager responsible for that area, who can assign a follow-up and see it through.
QR codes and links for each event space, room, or outlet
Routing to the right manager
Assignments so every follow-up has an owner
How feedback moves
A guest scans or tapsFrom a table card, room card, or link, with no app to install.
The right manager is notifiedFeedback is routed by area, so it reaches someone who can act.
Follow-up is assignedA team member owns the response.
The loop is closedManagers can see what was handled.
Checklists
Make your standards the everyday standard.
Turn the way you set a ballroom, open a lounge, or prepare a suite into digital checklists. Schedule them at the cadence each task needs, assign them to staff, and see what has been completed.
Checklist templates built from your own standards
Recurring schedules: daily, weekly, before each event
Completion tracking managers can review
How a standard becomes routine
Write the standard onceYour setup, opening, or walkthrough steps become a template.
Schedule itSet it to recur when the work needs doing.
Staff check it offItems are completed as the work is done.
Managers see what’s finishedCompletion is tracked, not assumed.
Services
Turn a guest request into a ticket at the right station.
Configure the requests your guests make most, such as extra towels, a coffee refresh, or a table reset. A guest makes a request from their phone, and a ticket goes to the station that handles it.
Request types configured for your property
Tickets routed to the responsible station
Printed station tickets on compatible Star CloudPRNT printers
Ticket printing requires a Star CloudPRNT-compatible printer.
How a request reaches the team
A guest asksFrom a QR code or link, they choose what they need.
A request is recordedWith where they are and what they asked for.
The ticket reaches the stationHousekeeping, the bar, banquet staff, or whoever you configure.
The team deliversThe request is marked complete.
Texting
Keep guest conversations in one place.
Support two-way text conversations with guests through a shared inbox. When a guest texts your property’s number, the message appears where your team can read it and reply, so a question asked at check-in or before an event doesn’t sit on one person’s phone.
Two-way conversations with guests from a shared inbox
Guests text from their own phone, with no app to download
Each conversation’s history stays together for whoever replies next
Texting requires setup for each business, including a dedicated number and applicable carrier registration.
How a conversation stays together
A guest sends a textTo your property’s dedicated number.
It arrives in the shared inboxTeam members with access can see the conversation.
A team member repliesThe guest receives the reply as a normal text.
The thread stays in one placeThe next person to help can see what was already said.
Who it’s for
Built for hospitality teams.
Here is how ServiceMav’s modules can fit three kinds of properties.
Banquet centers & event venues
Weddings, galas, and corporate events where every room turn counts.
Feedback
Table cards invite guests and hosts to share comments during or after the event.
Checklists
A setup checklist for each ballroom, run before every event.
Services
Bar restock or table-reset requests sent to the banquet team.
Texting
Event hosts text day-of questions to one shared inbox that the event team can answer.
Boutique hotels
Personal service at a scale where every guest is noticed.
Feedback
A QR code in each room lets guests raise a concern during their stay.
Checklists
Turndown, lobby walkthrough, and breakfast setup standards on a schedule.
Services
Amenity requests routed to housekeeping or the front desk.
Texting
Guests text the property during their stay, and whoever is on shift can reply.
Resorts
Many outlets, many teams, one standard of care.
Feedback
Separate QR codes for the pool, spa, and restaurants, each routed to that area’s manager.
Checklists
Opening and closing checklists for each outlet.
Services
Poolside towel or beverage requests ticketed to the right station.
Texting
Guest questions about any outlet answered from one inbox instead of separate phones.
These are illustrations of how the modules can be configured, not customer results.
Running another kind of guest-facing venue? ServiceMav is configured around each operation, so it can also fit settings such as private terminal lounges. Tell us about yours.
Modular by design
Start with one need. Expand as your operation grows.
You don’t need to change everything at once. Pick the area where guests or staff feel the most friction and begin there.
01
Choose a starting point
Guest feedback, service standards, guest requests, or guest texting: start with the one that matters most to you.
02
Configure it to your property
Your spaces, your managers, your standards, your request types.
03
Add modules when you’re ready
When the first module is part of the routine, add the next one.
Feedback
Checklists
Services
Texting
QR codes & printed materials
Book a demo
See ServiceMav in the context of your property.
Tell us about your venue and the moment you’d most like to improve. We’ll walk you through the module that fits it best.
